After policy updates from Sony requiring Helldivers 2 players on Steam to connect to the PlayStation Network, nearly 200 countries were affected, to the point that Valve had to open a precedent for refunds for this game for the first time.
Update: According to the latest information from PlayStation, the update is expected to launch today, which requires linking Steam and PlayStation Network accounts together for new players of Helldivers 2 and those playing from May 30, will be cancelled. Interested readers can follow the original story in the article below.
This past weekend, the community Helldivers 2 There was chaos when Sony suddenly updated its user policy, requiring Steam players to link their accounts to the PlayStation Network (PSN) before June 4 if they wanted to continue playing the game. This quickly created a wave of outrage, as linking a PSN account was only an option when the game was released.
On the developer side, Arrowhead said technical issues were the cause of the PSN link request being delayed, confirming this was mentioned on Steam. Many people were quick to point out the numerous problems associated with the new requirement, as PSN access is completely unavailable in some countries (including Vietnam). Recently, Helldivers 2 was officially removed from Steam in countries that do not support PlayStation Network.
The Steam Database Twitter account posted a list of about 177 countries where the game can no longer be purchased. It's unclear whether this is a temporary measure to give Sony and Arrowhead time to find a solution, but gamers in these countries will certainly be apprehensive about being able to continue playing the games they love. Did you spend money to buy it or not, or do you have to find a way to “circumvent the law” and use Fake IP to link to your PSN account, which will most likely be “banned” from Sony itself.
Steam opens Helldivers 2 refund limits for the first time
The anger from players quickly turned into “review bombing” of the game Helldivers 2. The game's score was pulled down to “Mostly Negative”, thereby causing many people to doubt the future of the game. this potential. The result is Steam had to open its policy limit for Helldivers 2, allowing players to file for refunds even if they had invested hundreds of hours of play.
Many affected users have successfully received refunds. To request a refund in case of purchase Helldivers 2 and cannot continue playing because they cannot connect to the PlayStation Network (Not in the same country, which is something Vietnamese gamers must accept), players can follow these steps:
Hover over Help to select Steam Support. Select the game Helldivers 2 in the list of purchased games. Click on the “It's not what I expected” option. Request a refund and provide a reason, such as PSN linking not being possible.
Present, Sony has not yet given any response on this matter. Meanwhile, CEO of Arrowhead and director of Helldivers 2 game, Mr. Johan Pilestedt, apologized to the fan community, affirming that the above decision depends entirely on Sony. Although PlayStation users can create PlayStation Network accounts with different country settings, it seems that when wanting to link to Steam, it is necessary to be in the same country to avoid having the account blocked by Sony due to… policy violations.