A female passenger shared a bad experience when she mistakenly paid a large amount of money with the airline and was forgotten by the airline.
Jannine Meyers was flying from Auckland to Christchurch in New Zealand on September 15. She needs to check in a suitcase at the counter.
However, instead of just being charged $45, when she handed her credit card over to an employee, the amount was either accidentally entered incorrectly or somehow turned into $4,500.
Since Jannine’s phone announced her account balance shortly after, she immediately discovered the problem. But the staff said that it would take 10-15 days for the airline to verify the incident and refund her. In fact, it took longer than that because Jannine has been almost a month and hasn’t seen her money.
Jetstar representative answered the press:
“We sincerely apologize to Jannine for the delay in refunding, everything is being worked on as quickly as possible.”
“Our finance team will process the refund as early as next week. To apologize for the delay, we gave her a free travel voucher.”
Jannine said that she and her father were about to board an urgent flight, so they did not have much time to stay at the counter to handle the situation. Therefore, there is no evidence of this faulty transaction because the invoice has been printed and confirmed by the system.
“We had to get on a plane at the time so all we could do was put our trust in them, hoping they would actually give me a refund. Although I had a hunch that this was definitely not going to go well, I had to deliberately forget about it at the time.”
And what happened after that was not smooth at all, Jetstar airline “ignored” Jainine always.
Jainnine said that, when she had not received her refund after 15 days, she called Jetstar customer service only to be curtly told:
“Please wait patiently”
Even in another complaint, Jannine was informed that the case had long since ended, so the airline would not be responsible. She got mad and called the operator to “riot” more times.
Finally, Jainnine was required to provide a screenshot of her credit card statement to prove that the previous transaction was indeed faulty.
“It was a terrible experience, they treated my $4,455 as nothing, I waited almost 2 months when it was their fault.” Jainnine said.
She thinks that if I leave things like that, but don’t call the switchboard repeatedly, I will probably never get my money back, even if they deliberately forget it.
“Of course, I will never use Jetstar’s services again, thank you.”
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